“Trust that still, small voice that says, this might work and I’ll try it.” – Diane Mariechild
Likeonomics: building trust through social media
According to Rohit Bhargava, author of “Likeonomics: The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action,” one key to building trust as an organization is to make your company more likable. Across the business world and beyond, likeability has a fundamental power in most of our interactions with people and organizations. Likeability makes the … Continue reading
Extreme Trust: Gaining Customer Trust
Fast Company talked to Don Peppers, who coauthored the book, Extreme Trust: Honesty as Competitive Advantage, with Martha Rogers, about trust-based relationships between consumers and customers. Don Peppers talks about Zuckerberg’s Law, which is that we interact with others about a thousand times as much today as we did 20 years ago. “It only stands to reason … Continue reading
Trust Matters in Leadership – Trust is the Core
A 4/3/12 Forbes article by Charles Green, Why Trust is the New Core of Leadership, talks about the growing importance of trust in business. Charles Green compares the old and new worlds of leadership and business: Old Leadership: Old Business The essence of business was competition. Shareholder value was the main goal, as well as … Continue reading
Trust and the bottom line
It is the intangibles that make trust critical to the bottom line: Trusting relationships help increase profitability, market value and competitive advantage, lower costs, and provide greater efficiencies. Creating a bond of trust between managers and employees leads to an increase in morale, lower turnover and improved productivity. The better you communicate and trust, the … Continue reading
A Quote on Trust and Letting Go
“Trust is letting go of needing to know all the details before you open your heart.” ~ Author unknown
The Decision to Trust
The Decision to Trust: how leaders create high-trust organizations, by Robert F. Hurley, is an excellent, highly researched book on trust. Charlie Green, Trusted Advisor Associates, www.trustedadvisor.com, who interviewed Robert Hurley, called it “one of the best books written in recent years on trust.”
Five ways for employees to speak up and share their ideas
A recent issue of Better Business Bureau TrustBrief (1/23/12) reported a story from CBS MoneyWatch (1/23/12) on why employees aren’t sharing their ideas: 1. Does there always have to be a person at fault? 2. Have you already made up your mind? 3. Does the boss speak first? 4. Is failure punished? 5. Are you … Continue reading
Edelman’s 2012 Trust Barometer – Trust in business, government down — Trust in media rising
This year’s global trust survey, conducted by Edelman, the world’s largest independent public relations firm, showed that government is the least trusted institution (trust in goverment suffered its steepest decline in Edelman history), followed by trust in business, while trust in social media is up. For the fifth year in a row, NGOs are the … Continue reading
100 most influential people in business ethics
Ethisphere announced the 100 Most Influential People in Business Ethics on January 19, 2012. The list of 100 individuals represents those that had significant impact in the realm of business ethics over the course of the last year — from law changing hunger strikes to using recycled materials to create $10,000, energy efficient homes — … Continue reading