Golden Rules of Communication – 20 Trust Building Tips in the Age of Distraction 5. Before you send that next email or text, think again … how about a phone call? Jerry Seinfeld said, as only he can: “Talking is over – it’s obsolete, it’s antiquated. When you get an email or a text, the … Continue reading
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction 4. Speaking of old-fashioned forms of communication, don’t give up on pen and paper. A research study published in Psychology Science (April 2014) suggests that taking notes in longhand may help us to better remember what we’ve heard vs. note-taking on a … Continue reading
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction 3. Sending a note or calling someone in need of an emotional lift doesn’t take a lot of time, yet does the heart so much good. I sent a handwritten thank you note to someone, who replied, “You made my day.” While … Continue reading
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction Be present. Listen. Really be with the other person. And yes, that means not checking your smart phone when you’re in conversation with someone. In fact, a study published in the journal Environment and Behavior psmag.com/navigation/nature-and-technology/presence-smart-phone-lowers-quality-person-conversations-85805/ suggests that you don’t have to … Continue reading
“There is more to life than increasing its speed.” – Mohandas Gandhi Regardless of where you fall on the “Is Google Making Us Stupid or Smart” debate, we all can agree that technology has drastically changed our lives and the way we communicate, for better or worse. Given the daily digital distractions which often leave … Continue reading
Trust in business means doing the right thing and doing things right for the good of all shareholders through the strategic alignment of values with behavior, words and actions. Trust and communication … these are the lifeblood of any organization and the glue that holds us together. Trust and communication are closely interwoven. At its … Continue reading
Set the tone by being visible, accessible and open with your people. Talk directly to your people. Show respect, concern and empathy. Trust your people. You can’t know everything that’s going on. Boost credibility with employees. Reach audiences through clear, honest communication. Let people know where the organization is headed. Clarify and communicate the strategic … Continue reading
Be forthcoming about how the change will impact employees. Address these questions: What is the change? What does it mean to me? When is it happening? Why are we doing this? What do you want me to do differently? What’s my role in the new system? What’s in it for me? Why should I care? Say what … Continue reading
Ten tips on building trust through communication … gathered from leading change communication efforts in large organizations and counseling senior executives and mid-level leaders on employee engagement issues: Tell people what you know and don’t know. Explain why. Be consistent. Don’t “spin.” Communicate, communicate, communicate. Be realistic. Don’t overpromise. Be open. Engage in honest conversations. Be accountable … Continue reading
Communication, that is, the lack of authentic, honest and credible communication, is at the heart of why some companies lose the trust of their employees, customers, suppliers, and often, the general public. Leaders can create trust-building communications by following these four tips: * Tell people what you know and don’t know. Then tell them when … Continue reading