- Set the tone by being visible, accessible and open with your people.
- Talk directly to your people. Show respect, concern and empathy.
- Trust your people. You can’t know everything that’s going on.
- Boost credibility with employees. Reach audiences through clear, honest communication.
- Let people know where the organization is headed. Clarify and communicate the strategic direction of mission, vision, goals and objectives.
- Align messages with words and actions … do what you say you will do.
- Say what you know when you know it. If you don’t know, say so. If you can’t tell, say so.
- Communicate, communicate, communicate. Communicate the same message in many different ways, as people hear the message at their own pace. Just because you say it once does not mean that people have heard it. Engage in dialogue with employees/seek employees input. Have face-to-face interactions. Invite feedback. Involve employees in the ownership of ideas and plans.