Ten tips on building trust through communication … gathered from leading change communication efforts in large organizations and counseling senior executives and mid-level leaders on employee engagement issues:
- Tell people what you know and don’t know.
- Explain why.
- Be consistent.
- Don’t “spin.”
- Communicate, communicate, communicate.
- Be realistic. Don’t overpromise.
- Be open. Engage in honest conversations.
- Be accountable to the same standards you establish for others.
- Acknowledge and honor people’s feelings and concerns.
- Bring words and actions into alignment.