Golden Rules of Communication – 20 Trust Building Tips in the Age of Distraction 5. Before you send that next email or text, think again … how about a phone call? Jerry Seinfeld said, as only he can: “Talking is over – it’s obsolete, it’s antiquated. When you get an email or a text, the … Continue reading
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction 4. Speaking of old-fashioned forms of communication, don’t give up on pen and paper. A research study published in Psychology Science (April 2014) suggests that taking notes in longhand may help us to better remember what we’ve heard vs. note-taking on a … Continue reading
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction 3. Sending a note or calling someone in need of an emotional lift doesn’t take a lot of time, yet does the heart so much good. I sent a handwritten thank you note to someone, who replied, “You made my day.” While … Continue reading
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction Be present. Listen. Really be with the other person. And yes, that means not checking your smart phone when you’re in conversation with someone. In fact, a study published in the journal Environment and Behavior psmag.com/navigation/nature-and-technology/presence-smart-phone-lowers-quality-person-conversations-85805/ suggests that you don’t have to … Continue reading
“There is more to life than increasing its speed.” – Mohandas Gandhi Regardless of where you fall on the “Is Google Making Us Stupid or Smart” debate, we all can agree that technology has drastically changed our lives and the way we communicate, for better or worse. Given the daily digital distractions which often leave … Continue reading
Trust Inc., 52 Weeks of Activities and Inspirations for Building Workplace Trust is the third book in the award-winning Trust Inc. series, published by Trust Across America ~ Trust Around the World. Over two-dozen global experts join forces to offer a full year (52 weeks) of activities and inspirations for building workplace trust. Some activities … Continue reading
Every leader knows that trust is essential for high workplace performance. Nevertheless, trust can be broken…often by subtle unintentional behavior. In most workplaces, the accumulation of these “little” betrayals becomes a big problem. The price for not rebuilding trust is high. The good news is that there is a proven seven-step process, drawn from two … Continue reading
Friend and colleague John Dallas @JohnRDallasJr commented on David Brooks’ NYT article (6/30/14), “The Evolution of Trust”: http://nyti.ms/1x8dGZp The evolution to more frugal, deinstitutionalized living that has created the sharing economy may also lead to less involvement of government in everyday life.
Trust in business means doing the right thing and doing things right for the good of all shareholders through the strategic alignment of values with behavior, words and actions. Trust and communication … these are the lifeblood of any organization and the glue that holds us together. Trust and communication are closely interwoven. At its … Continue reading
Set the tone by being visible, accessible and open with your people. Talk directly to your people. Show respect, concern and empathy. Trust your people. You can’t know everything that’s going on. Boost credibility with employees. Reach audiences through clear, honest communication. Let people know where the organization is headed. Clarify and communicate the strategic … Continue reading