“The problem with communication is the illusion that it has occurred.” – George Bernard Shaw “You don’t have to mean it ~ you just have to say it.” – Clare Underwood, First Lady of the United States, House of Cards Trust in organizations means doing the right thing and doing things right for the … Continue reading
Author Archives: Noreen Kelly
Golden Rules of Communication – # 14
Golden Rules of Communication- 20 Trust Building Tips in the Age of Distraction 14. Do not use the very impersonal default message on LinkedIn when sending an invitation: “I’d like to add you to my professional network on LinkedIn.” How much additional time does it take to write a brief personal note? Full article: https://www.noreenkelly.com/2015/02/golden-rules-communication-20-trust-building-tips-2/
Golden Rules of Communication – #13
Golden Rules of Communication – 20 Trust Building Tips in the Age of Distraction 13. If you promise to follow up with someone by phone or email, do it. Your credibility is on the line. Full article: https://www.noreenkelly.com/2015/02/golden-rules-communication-20-trust-building-tips-2/
Golden Rules of Communication – #12
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction 12. Don’t send an email at the last minute and automatically expect that it will be read in your desired time window. Also, watch your tone and don’t hide behind email. Email should not be used for emotionally sensitive or complex issues. … Continue reading
Golden Rules of Communication – #11
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction 11. Are email and texts the best ways to get your message across? Remember that technology is an enabler, social media is a channel, and email and texting are tools to communicate, not the only ways. Yes, there are great things about … Continue reading
Golden Rules of Communication – Tip #10
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction 10. While virtual connections like webinars and You Tube have their own kind of energy, nothing can replace face-to-face. Think of the power of experiencing a live event vs. listening to the recording. If you have the opportunity to either meet with … Continue reading
Golden Rules of Communication: Tip #9
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction 9. If you send an email and you’ve been waiting a while to get a response, follow up with a call. Don’t automatically assume that the person has received your email. They may have accidentally overlooked your email or not received it … Continue reading
Golden Rules of Communication: Tip #8
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction 8. Yes, the world continues to speed up and people are “crazy busy,” demanding an immediate response from you. However, consider another, more sane perspective from Megon McDonough, singer and songwriter. Megon sings, “Don’t Take It Personally,” inspired by The Four Agreements, … Continue reading
Golden Rules of Communication – Tip #7
Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction 7. Returning a voice mail shows consideration for the person who has taken the time and effort to leave you a message. This practice has commonly gone by the wayside, but let’s consider that some things don’t go out of style, like … Continue reading
Golden Rules of Communication – Tip #6
Golden Rules of Communication – 20 Trust Building Tips in the Age of Distraction 6. Phone a friend or colleague and don’t schedule the call ahead of time. I know that sounds really wild, but let’s try to find some spontaneity here. When I’ve done that, I’ve received comments like: “It’s refreshing to get a … Continue reading