Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction

12. Don’t send an email at the last minute and automatically expect that it will be read in your desired time window. Also, watch your tone and don’t hide behind email. Email should not be used for emotionally sensitive or complex issues. Pick up the phone! In Alone Together, Sherry Turkle states, “Our networked life allows us to hide from each other.”

Full article:  https://www.noreenkelly.com/2015/02/golden-rules-communication-20-trust-building-tips-2/