Golden Rules of Communication – #11

Golden Rules of Communication: 20 Trust Building Tips in the Age of Distraction

11. Are email and texts the best ways to get your message across? Remember that technology is an enabler, social media is a channel, and email and texting are tools to communicate, not the only ways. Yes, there are great things about social media … connection, sharing, openness, creating community with people around the globe who you would otherwise never have had the opportunity to meet. However, don’t discount face-to-face or phone/Skype. They are valid options as well and often work much better for both parties!  Before sending that next email, think about whether a phone call would be a better way to connect. Emails can be misinterpreted. The receiver may infer a tone that you did not intend. Consider if a phone call or Skype call would be more effective (and simpler).

Full article:  https://www.noreenkelly.com/2015/02/golden-rules-communication-20-trust-building-tips-2/